TERMS AND CONDITIONS

1. General Information These Terms and Conditions apply to reservations and stays at Apartment 205, Sai Naam Resort, Thailand, offered through Cruz Lee Leisure via https://www.cruzlee.com. The apartment is offered for holiday accommodation with the permission of Sai Naam Resort and subject to applicable resort arrangements, permissions and Thai law. By making a reservation, guests agree to these Terms and Conditions.
2. Reservations and Payments All reservations are subject to availability and confirmation. Guests must provide accurate booking information, including contact details, arrival and departure dates, and the total number of guests. Prices, payment conditions and additional charges will be communicated before the reservation is confirmed.
3. Maximum Occupancy The maximum permitted occupancy is six (6) guests. Guests must not exceed this limit without prior written approval and confirmation that the additional occupancy is permitted.
4. Check-in and Check-out Check-in: 3:00 PM (15:00). Check-out: 11:00 AM (11:00). Early check-in and late check-out are subject to availability and prior approval. Additional charges may apply if communicated in advance.
5. Parking Parking is permitted, subject to availability and Sai Naam Resort parking rules. Guests must follow all parking instructions and must not obstruct access routes, emergency exits or other vehicles. A parking space is not guaranteed unless expressly confirmed.
6. Resort Rules and Facilities All guests must comply with Sai Naam Resort rules, including requirements concerning noise, security, visitors, parking, shared facilities and guest registration. Access to resort facilities depends on availability, opening hours and resort rules. Additional charges may apply for certain services.
7. Care of the Apartment and Damage Guests must take reasonable care of the apartment, furniture, appliances and other property. Guests may be responsible for damage caused intentionally or negligently, subject to applicable law and reasonable evidence of the damage and its cost. Normal wear and tear is excluded. Any security deposit or damage charge must be disclosed in advance and handled lawfully.
8. Cancellation and Refunds Cancellations, changes and refunds are governed by the Cancellation and Refund Policy published on our website. The applicable cancellation conditions will be disclosed before the reservation is confirmed. Mandatory consumer rights under applicable law remain unaffected.
9. Privacy Personal data is handled in accordance with our Privacy Policy and applicable data protection legislation, including Thailand's Personal Data Protection Act B.E. 2562 (2019), where applicable. Relevant guest information may be shared with Sai Naam Resort where necessary and lawful for guest registration, security or legal compliance.
10. Circumstances Beyond Our Control If circumstances beyond our reasonable control prevent the accommodation from being provided, we will inform affected guests as soon as reasonably practicable. Refunds and other remedies will be handled in accordance with the confirmed booking terms and applicable law.
11. Liability Guests are responsible for their own conduct and compliance with applicable laws and resort rules. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under Thai law.
12. Governing Law These Terms and Conditions are governed by the laws of the Kingdom of Thailand, subject to mandatory legal protections. Disputes will be handled in accordance with applicable law.
13. Contact For questions about these Terms and Conditions, please use the contact page at https://www.cruzlee.com.

 

PRIVACY POLICY

1. Introduction Cruz Lee Leisure respects your privacy and is committed to protecting your personal data. This Policy explains how personal data is collected, used, stored and disclosed when you visit https://www.cruzlee.com, make a reservation or stay at Apartment 205, Sai Naam Resort, Thailand. We handle personal data in accordance with applicable laws, including Thailand's Personal Data Protection Act B.E. 2562 (2019), where applicable.
2. Personal Data We Collect Depending on your interaction with us, we may collect your name, contact details, reservation dates, booking references, number of guests, payment status, transaction references, communications, identification or registration information where necessary and lawful, and technical information such as IP addresses and website usage data where applicable. We aim to collect only information reasonably necessary for the relevant purposes.
3. How We Use Personal Data We may use personal data to manage reservations, send confirmations and arrival instructions, arrange check-in and check-out, process payments and refunds, coordinate guest registration with the resort, respond to questions and complaints, maintain website security, prevent fraud and comply with legal obligations. Processing will rely on an applicable legal basis, such as performing a contract, complying with a legal obligation, obtaining consent where required or pursuing legitimate interests where permitted by law.
4. Sharing Data with the Resort Certain guest information may be shared with Sai Naam Resort or its authorized personnel where necessary and lawful for reservation administration, guest registration, access control, security or legal compliance. We limit such sharing to what is reasonably necessary. The resort may independently process personal data under its own privacy policy.
5. Payments and Third-Party Providers Payments may be handled by third-party payment providers or booking platforms. We may also use website hosting providers, reservation systems, IT service providers and professional advisers. These providers may process personal data in accordance with their responsibilities and applicable law. We do not intentionally store full payment card details unless necessary and lawfully permitted.
6. International Transfers Some service providers may process or store personal data outside Thailand. Where applicable, international transfers will comply with Thai data protection requirements and the safeguards required by law.
7. Data Retention and Security We retain personal data only as long as reasonably necessary or as required or permitted by law. We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
8. Your Privacy Rights Subject to applicable law, you may have the right to access or correct your personal data, request deletion or restriction of processing, object to certain processing, request transfer of qualifying data, withdraw consent where processing is based on consent, or complain to the competent Thai data protection authority. To exercise your rights, please contact us through https://www.cruzlee.com. We may need to verify your identity before responding.
9. Cookies Our website may use cookies and similar technologies for essential functions, preferences, analytics or other features. Where required by law, consent will be obtained before non-essential cookies are used. You may manage cookies through available website settings or your browser.
10. Marketing Communications We send promotional communications only where permitted by applicable law. You may opt out at any time. Essential communications about an existing reservation may still be sent where necessary.
11. Changes to This Policy We may update this Policy to reflect changes in our services, data processing activities or legal obligations. The latest version will be published on https://www.cruzlee.com.

 

CANCELLATION AND REFUND POLICY

1. Free Cancellation Up to 60 Days Before Arrival Guests may cancel free of charge up to and including 60 calendar days before the scheduled check-in date. If the cancellation request is received at least 60 calendar days before arrival, all amounts paid for the accommodation will be refunded in full, subject to mandatory legal requirements and the confirmed booking terms. No cancellation fee will be charged.
2. Cancellations Within 60 Days of Arrival If a guest cancels fewer than 60 calendar days before the scheduled check-in date, the reservation is non-refundable and no refund will be provided for the accommodation payment, except where required by applicable law or the confirmed booking terms. This applies regardless of the reason for cancellation, subject to mandatory legal rights.
3. How to Cancel Cancellation requests must be submitted in writing through the booking channel used. For direct bookings through https://www.cruzlee.com, guests must use the contact details provided in their booking confirmation. The date and time the request is received determine whether the cancellation qualifies for free cancellation. All deadlines are calculated using local time in Thailand.
4. Changes to Reservations Changes to check-in dates, check-out dates or other booking details are subject to availability and written approval. Changes requested within 60 calendar days of arrival are not guaranteed. If a change is not approved, the original reservation and cancellation conditions remain in effect.
5. No-Shows and Early Departure If a guest does not arrive on the scheduled check-in date without an approved cancellation, the reservation is non-refundable, subject to applicable law and the confirmed booking terms. If a guest leaves before the confirmed departure date, unused nights will not be refunded unless required by law or agreed in writing.
6. Cancellation by Cruz Lee Leisure If Cruz Lee Leisure cancels a confirmed reservation or cannot provide the accommodation, the guest will receive any refund or other remedy required by applicable law and the confirmed booking terms. Alternative dates or accommodation may be offered with the guest's agreement.
7. Bookings Through Third-Party Platforms Reservations made through Airbnb, Booking.com or another booking platform are subject to the cancellation policy displayed and accepted on that platform. Where the platform's rules differ from this Policy, the platform's rules will apply to the extent required by the platform agreement and applicable law. Guests should review the conditions before completing their reservation.
8. Legal Rights Nothing in this Policy excludes or limits mandatory consumer rights or remedies under the laws of the Kingdom of Thailand. Where applicable law requires a refund or other remedy, those legal requirements prevail.
9. Contact For cancellation requests, please use the contact details provided in your booking confirmation or the contact page at https://www.cruzlee.com.