Frequently asked questions
Find answers to the most common questions about staying at Cruz Lee, from check-in details to amenities and bookings.
How many guests can stay at the holiday home?
Our holiday home is perfect for couples, friends and small families looking for a comfortable and relaxing stay. The standard rate is based on two guests. You are welcome to bring an extra guest for an additional rate of THB 500 per person, per night.
Is free Wi-Fi available on the property?
Yes, fast and reliable Wi-Fi is available free of charge throughout the entire house and on the terrace.
What are the check-in and check-out times?
Check-in is at 3:00 PM. Please let us know your arrival time so our host can welcome you. We can be flexible and you can use the key lock. Our host will be there the next morning to read the meters and you can pay the 2000 THB service fee. Check-out is at 11.00 AM. Flexible times are often possible upon request.
Are bed linen and towels provided?
Yes, all beds are made prior to your arrival and fresh sets of towels are provided for your stay.
Are pets allowed during the stay?
Sorry, no pets allowed at the resort.
Is there free parking on site?
Yes, free private parking is available on the property directly near the accommodation.
How can I make a reservation?
You can reserve through our booking calendar or contact us directly by email info@cruzlee.com or phone +316 84308951 to check availability.
What are the cancellation policies?
All cancellation terms and payment conditions are detailed during reservation and outlined in our rental policies.
Is smoking allowed?
Smoking is allowed only on the balcony and in the resort/garden. Please don't smoke inside
What are the pool rules?
Please shower before entering the pool. Children using the swimming pool or children’s pool must be under the direct supervision of an adult at all times. Children who do not have a swimming certificate require extra attention and supervision. There is no lifeguard on duty. Please use both pools at your own risk.
What to do in case of damage or problems?
If you have an emergency, need assistance, or if anything in the apartment is damaged, not working properly, or requires maintenance, please let us know as soon as possible. This allows us to resolve the issue quickly and helps us keep the apartment in excellent condition for you and future guests.
Host – Ice : +66 90 238 4279
Resort Maintenance Manager
Simon : +66 61 631 8657
For urgent issues, please contact the appropriate person immediately. Our team will do their best to assist you as quickly as possible.
Apartment G205 – Cruz Lee
When contacting the host, resort security, or the maintenance team, please always mention Cruz Lee – Apartment G205. This will help them identify your reservation and locate your apartment quickly.